There is a lot of talk about Quality and Kaizen etc. In order to de-mystify the concept of a quality circle, the diagram below may help.
Basically you have a process or an operation that is broken, or not operating as management expects. You don’t really know WHAT is wrong, only that your manager wants it fixed, like yesterday.
You know you need some money to throw at it, but there doesn’t seem to be any understanding of the problem and no one really OWNS the problem.
The Quality Circle above is your way to glory on the corporate battlefield. Follow the short steps above and that manager who lumped you with this problem will be looking good and seeing you in a new light, just in time for your performance review.